Frequently asked questions
HOW TO SEARCH FOR ITEMS ON ABDLOCK?
Describe what you're looking for in the search bar to start your search. For example: 'party dress,' or 'white denim shorts.' Please use multiple descriptive terms to narrow down the results. For example, using 'little black dress' as a search term will generally produce more curated results compared to using just 'dress.' Search results are ordered by how relevant the items are to your search. You can use the 'Sort by' option to reorder your search results based on your preference.
HOW TO GET HELP BEFORE I BUY?
Something on your mind? We are here to help!
For questions about specific products, you can contact our customer service.
For other questions on our policies or other topics, we recommend that you browse our Support Center where we answer our customers' most common questions. Happy shopping!
HOW TO PURCHASE AN ITEM ON ABDLOCK?
When you shop on Abdlock, if you have any questions about an item, please feel free to message us anytime.
Rest assured that you can shop confidently with Abdlock's return and refund policy and Abdlock Purchase Protection Program.
I RECEIVED AN EMAIL ABOUT AN ORDER I DID NOT PLACE？
If you received an email confirmation about an order you did not place, first check with your family and friends to see if they may have accidentally used your account details to place an order. It may also be possible that: -Someone may have misspelled their email address when registering for an account on Abdlock -Someone may have created a Abdlock account using your email address -Someone may have placed an order from a computer where you were signed into Abdlock If you suspect fraudulent activity, we recommend that you immediately change your account password to secure your account and prevent
HOW LONG DOES IT TAKE TO PROCESS AND SHIP AN ORDER?
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
WHAT IF THE PRODUCT IS DAMAGED DURING TRANSIT?
If the item is damaged during transportation, please contact us within 3 working days after receiving the package. We will provide you with a satisfactory solution based on the actual situation.
HOW CAN I PROVIDE FEEDBACK OR MAKE A COMPLAINT ABOUT A PRODUCT OR SERVICE?
If you have any questions about our products or services, please contact us directly and we will try our best to give you a satisfactory solution.
HOW DO I CONTACT CUSTOMER SERVICE?
Call us: +86-769-85961138
Send us an Email: wehong@abdcock.com
Hello! What do you need help with?